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Pac Pac Snacks with Michael Rosenzweig feature #43 of Together Talks

Updated: Oct 25, 2023

"Together Talks" feature #43: Pac Pac Snacks presented by KLS, freight company


Some Background on Pac Pac Snacks

Today's edition of "Together Talks" campaign, KLS had the opportunity to interview Pac Pac Snacks and Co-Founder, Michael Rosenzweig. Pac Pac Snacks makes jelly snacks made with the Japanese konjac vegetable. First time hearing of konjac? Konjac, also known as glucomannan, is an herb that grows in parts of Japan and other countries in Asia. Konjac root is known for its starchy corm, the stem that grows underground. The corm is used to make food products given it is a rich source of soluble dietary fiber. Studies have even been conducted to determine whether konjac root can help reduce LDL cholesterol. Gunma Prefecture is the heart of konjac country in Japan. It has the longest history as a producing region and the highest amount of production. The konjac used in Pac Pac Snacks comes from Gunma. Konjac itself doesn't have much of a taste. It is mainly texture. But don't worry, they have added some of their favorite ingredients, such as matcha from Japan and peach juice from Japanese yellow peaches, that perfectly combine with konjac to please your taste buds. These premium jellies are low calorie, vegan and gluten-free.


The Journey

It all started after a visit to Washington D.C.’s Air & Space Museum. Michael and his father dropped by a local sushi restaurant and sat at the counter. After trying his first piece of salmon nigiri, Michael was in foodie heaven. Fondness for food would drive him anywhere.


During college, Michael explored his hobbies: food and foreign languages. He spent a summer studying Italian while working on a vineyard and another semester studying in Nagoya, Japan.


After college, Michael worked in Japan as a Consultant. When he explored different towns, he always sought out the regional food dishes. Getting to learn the rich food history of different regions made a lasting impression.


Michael returned to the US in 2017 to attend graduate school. After graduation, he decided to pivot to a career in food, turning his passion into a profession.


First, Michael worked with a Japanese food startup, launching their US business. However, Covid-19 drastically altered the company's plans. As a result, the company decided to pull out of the US market and Michael had to contemplate his next move. He knew he wanted to stay in the food industry, but he also wanted to keep a connection to Japan, having worked there for 6 years.


That's when he met Shinji. Shinji is from Japan but he spent a few years in the US during his childhood, and he came back to California for work. He loved konjac products when he was in Japan. When the two met, they decided to research whether there would be a market for jelly snacks made with konjac.


After importing samples from Japan from different manufacturers, they conducted market research to find out if people would like these products. And, without surprise, the reactions were overwhelmingly positive! So, they decided to take on the journey to create Pac Pac Snacks.


They carefully selected who to work with to make their first snacks. The manufacturer they decided to work with has a factory in Gunma, Japan, which is the prefecture responsible for more than 90% of konjac production in Japan. With the manufacturer, they created the recipe for Konjac Chews, incorporating some of the great ingredients from Japan such as konjac flour sourced from konjac grown in Gunma.


Starting Pac Pac Snacks has allowed Michael and Shinji to partner with a regional snack manufacturer in business since the 1980s, while putting their own twist - from branding to product recipe - on snack classics.


Partner with KLS
KLS offers LTL and FTL for both dry and reefer transportation.
Our nationwide coverage provides companies a reliable, consistent, and dependable logistics partner to handle your trucking needs.
For more information on how we can help call our office today 708-980-0920 or reach us via our email quote request here!

Educating and creating Magic

The company idea began in January 2021, 6 short months later they incorporated, and went to market in July 2022. The products are found D2C via their website, also they are available on Amazon. Pac Pac Snacks also partners with Yamibuy, a 3rd party that sells the products online. In addition they are found in a multitude of retail boba and tea shops, and independent grocers.


Jella, their jelly mascot, leads the charge and is at the forefront of not only the packaging but also the story of the brand. Michael is creating a community that ultimately is educating and building awareness on this foreign ingredient and product. The ultimate goal is to create a magical community. "I believe our product is ideal, for example a Mother and Child can be shopping and the Child reaches for Pac Pac Snacks, and the Mom is happy about the choice. Both individuals want it. I think that is a pretty cool reaction and something our product is striving for."


The "fruit" which is actually a vegetable is often used as a Gelatin substitute. But it is ultimately a "better for your product". Only 20 calories per serving and Vegan, check out the comparison below!

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In addition to the better qualities they also are individually wrapped and bringing unique flavors to the jelly category. As Michael told us it is products appealing to both parents and kids.


Community

Michael told us that the company has already had 2 successful Kickstarter campaigns, showing the belief and demand in this new product. He also mentioned how the company collaborates with artists to constantly add to the Pac Pac community and grow the uniqueness and overall fun. Food isn't just about value, but the experience which Michael attributes back to his journey that we previously touched on. The company has been infusing partnerships from the beginning as creating support is critical for the community they wish to develop.


The company operates on zero waste and constantly is donating to local foodbanks. Michael a self-proclaimed foodie for his entire life, credits his Mother who he mentioned is very empathetic. At an early age he was attending food banks with her and always giving back to help whenever they could. That level of sacrifice and charity continued when he owned his own business as the company will donate to local charities and foodbanks with any leftover product.


Adversity

Describing the challenges for Pac Pac Snacks, Michael touched on being a relatively new company with a new product impacts brand awareness. He equated it to "David vs. Goliath". As he explained, "We don't have the budget and marketing dollars of the big companies. What this forces us to do is be as mistake-proof as possible. We can't afford mistakes and we try to achieve this by being completely in-tune with our operations, customers, and company."


Michael also touched on the irony of supporting other founders in the CPG space but often times competing against each other for shelf space. As he put it, "You don't want to ever root against anyone, but at the same time, you have to work to stand out to retailers and consumers."


For Pac Pac Snacks, Michael hopes the company will release one more great flavors before year end and 2 surprise flavors at some point in 2024. The company is also planning retail expansion of an additional 200-300 stores. And true to the overall mission, Michael wants to continue educating and building the community both from new collaborative partnerships and new product ideas.


The passion and the growth

We were curious what was Michael's inspiration for creating this company and he told us it was the combination of his passion for food and story telling. Ultimately he had the opportunity to fuse the two and connect with other people while building bridges to support a new community. The passion for food started as a kid where he mentioned he has core memories of food experiences, gaming, just overall fun activities. When creating his company he wanted to implement those exact experiences and values within the magical community he is striving to create. Being able to put his mold and stamp on every aspect is a responsibility, but one he is grateful for.


Interestingly enough the start wasn't easy for Michael from a personality aspect. He considers himself introverted and being the CEO/Ambassador of the brand was an initial concern for him. He also mentioned that people from the sidelines would tell him what he should do or has to do, learning to filter some of the noise out has helped him remain more focused. Impressively enough Michael credited his fears turning into his hobbies over the last couple of years. As he shared, "Enable yourself to not care about some critical eye. There are still tough days, but consistency plays a part because in the end work ethic pays off over time."


Michael mentioned that the culture for Pac Pac Snacks is an honest place that is open, transparent, and an opportunity not only for professional but also personal growth. A laid back environment that is committed to being results focused. But ultimately much like the snacks and community it is just fun and passionate.


We asked Michael if there was one moment that brought him the most joy and he said without a doubt the first production run was the most satisfied he has felt as a part of Pac Pac Snacks. "It felt real, being able to touch it, indescribable." And to further elaborate we asked what the future goals are for not only the company, but also himself. Michael wants to be a part of this company and community for a long time. He hopes both continue to evolve. He is also interested in continuing to educate and if possible make impactful and sustainable changes to the industry, bringing a more wholistic approach to CPG. As he closed with, "The more doors you open the more that become available that you couldn't imagine." Well said Michael...


Also purchase from their website and use the coupon code "KLS" for a 15% discount!


Interested in being featured with "Together Talks"?
KLS is booking our upcoming schedule now!
Contact us as we would love to learn your story and share it amongst our audience.
Weekly we provide 2 companies our platform to expand their reach courtesy of our campaign. Let's collaborate!!!

In Closing

KLS wants to thank Pac Pac Snacks and Co-Founder, Michael Rosenzweig for sharing his story for today's "Together Talks" feature. Keep up to date with Pac Pac Snacks by following their blog on their website, check it out here. Follow along with Pac Pac Snacks' journey with their social handles below!


Pac Pac Snacks was also featured in the following articles:

Klimson+logistics+solutions+best+customer+service+3pl+ltl+ftl+reefer+drayage+TogetherTalks+feature42

Klimson Logistics Solutions - Pac Pac Snacks with Michael Rosenzweig feature #43 of Together Talks

*Klimson Logistics Solutions is an Industry Leading Customer Service 3PL. Our focus and commitment to our clients has us striving to be the BEST customer service 3PL for LTL, FTL, Reefer, and Drayage in the country. KLS, freight company, is a 3PL providing nationwide logistics solutions. KLS shipping services include: LTL freight, FTL freight, Reefer LTL freight, Reefer FTL freight, and Drayage. Klimson Logistics Solutions thanks you for viewing our marketing campaign "Together Talks" if you have any interest in being featured or questions regarding your freight operations please contact us today!


Why KLS?

Our precise and reliable effort.

We handle every shipment with the exact same process. It does not matter if you move one shipment a year or ten per day, you will receive the same level of customer service from us. When we started this company, we had one goal in mind, treat every shipment like it was our own. With our vast knowledge of the industry, we understood what a customer would want from a communication standpoint. We applied that process to be the standard here at KLS. Our reliability and being able to depend on our consistency is why we have such long-standing relationships with our clients.


Our Process?

Every shipment in our industry starts with a quote. We are firm believers that time is money, thus we strive to have quotes back in a 5-10 minute reply time for LTL and FTL, any FCL quotes are at the mercy of the carriers getting back to us. For LTL we have the flexibility to quote both off of NMFC and also Density depending on the carrier. Utilizing our services, you’re allowing us to use our expertise to class your freight accordingly to ensure we are providing the best rate we possibly can.

Once a quote has been submitted and a client chooses to proceed with KLS handling the arrangement of the shipment our full process begins. We create the BOL that will be used for the shipment. If it is a new location for our system, we will obtain all the important/special details (reference numbers, contact details, shipping hours, closed for lunch, dock/doors, etc.). We meticulously build every detail into our software for all future shipments involving that location. After we have both locations built and necessary reference numbers have been applied we will tender the shipment to the carrier. We use this method because it provides us a real time pickup number from the carrier to obtain updates prior to pickup. Our staff will either email the BOL directly to you or to the shipper (at your request) the minute after the tender has been accepted by the carrier. LTL carriers require a 2 hour window prior to close time in order to schedule it for a same-day pickup attempt.

The following morning you’ll receive an email from us. It will either provide the reason the pickup was missed (driver’s trailer filled up, driver missed the close time, truck broke down, shipper said no freight, etc.) or if the pickup was successful you will receive the PRO (tracking) number from us, along with the eta for delivery. Our staff will track it throughout the duration of transit and advise if anything happens that will alter the estimated delivery date. The day the shipment delivers we will email you with confirmation and the POD (Proof of Delivery), should you require it.

Your shipment has been quoted, scheduled, picked up, and delivered. The next step is waiting for the carrier to invoice us and make sure the rate matches up. If it does, we close out the invoice from the carrier in our system and automatically your invoice is created and sent to the requested party at your company. In the event the carrier has an additional charge on their invoice “Variance”, we will never send you an invoice with an additional charge without first identifying you of the charge.

Let us repeat, NEVER WILL WE JUST BILL OUT AN EXTRA CHARGE WITHOUT YOU BEING NOTIFIED.

You are our customer, we represent you. Should the carrier provide an extra charge on an invoice, “Lift gate, additional weight, reclass, detention, etc.) We notify you of the charge via email first. Second, within that email we identify what is required should you choose to dispute the charge. Again our goal is to honor your request, if you want to dispute, we will dispute. During a dispute we will provide you updates every step along the way. Once a dispute is closed out, whether it is approved or rejected, then we will invoice you as the invoice has been resolved.

For reference, our company only had 6.2% of all shipments go to dispute in 2022 and we successfully won 91% of those disputes on behalf of our customers.

This is our process for every single shipment you move with us. We don’t cut corners, we don’t hide from difficult situations. We believe in being available, honest, and transparent. We don’t ever want to tell you that a shipment is lost, damaged, misrouted, but it is our duty to notify you the second we find out something has gone wrong. We hate to present bad news, but it is part of the job. What you can guarantee is that we will work a shipment all the way through and turn over every stone until we get a resolution for our clients.


Services offered?

Our core business is LTL and FTL. Within these options we have options for both dry and refrigerated/frozen. We also offer FCL/Drayage options. Our company as a 3PL has nationwide options and services clients across the US.


Let’s breakdown our services more in-depth

LTL: Standard and Guaranteed CFS (Imports & Exports) Tradeshows Hazmat Anything that is on a pallet can be moved LTL. Typically LTL is up to 10 pallets, but the sweet spot for a carrier is 6-8 pallets at most for an individual shipment. LTL quotes are good between 5-30 days depending on the carrier. LTL can be quoted either via NMFC or density to determine the class (we do this for you).

Volume: Anything over 10-12’ of space in the truck is the technical rule for a volume shipment. When we run a quote for you we will determine if it qualifies for volume and provide you a rate if available. Volume moves allow you to get a reduced rate for larger shipments. The caveat to volume shipments it the quotes are only valid for 3-7 days and they move on capacity between terminals. If a terminal is backed up they will move their LTL freight first before the volume freight, which can lead to longer transit times for volume moves.

FTL/Dedicated/Expedited: 53’ Dry and Reefer 26’ Box trucks with lift gate Sprinter Van The main difference for FTL vs LTL is space and transit time. For standard pallets you can fit either 26 or 30 pallets in a 53’ dry van. The other main difference is transit time, for FTL each day counts in the transit time, whereas LTL does not count the day of pickup, weekends, or holidays in their transit time.

Reefer/Frozen: LTL and FTL We specialize working in the CPG space with food manufacturers. We regularly deliver to the following locations: Kehe UNFI Core Mark DPI Wegmans Cugini H.T. Hackney Netrition HEB ALDI Chambers and Owens EBY Brown Nassau Candy Harris Teeter Wakefern NU INC Long Distribution

What makes KLS different?

There are thousands for freight brokers and 3PL in our industry. Barrier to entry is rather easy and agents or owners will often hire sales people without any intention of properly training them. It results in high turnover for many freight companies and a forgettable experience for the client. We choose to operate differently through our consistency. We truly care about doing right by our clients and prospects too. While we would love to help provide our services to every company we speak with, that just isn’t realistic. We won’t always be the right fit for every company that moves freight and that is ok. Our authenticity as a shipping company sets us apart from the competition and that is backed up by our testimonials. We also run a marketing campaign bi-weekly called “Together Talks”. We interview, highlight, and promote two businesses every week. Our goal is to grow our network, make new connections, and learn something new with each collaboration. Check it out on our website and if you’re interested in being featured reach out.

Our company also runs a year long charity promotion. Book your first shipment through KLS and we donate to the charity of your choice in your name. Our way of thanking you for giving us an opportunity to show you the KLS way and what makes us one of a kind. This entire package is what we offer to every prospect and every client. Our goal is to help provide answers that customers may have when it comes to shipping. We want to always be available as a resource and will always offer a lending hand whenever we can.

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