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JLA Elite General and Flooring Contractors with Christian Soto feature #5 of Together Talks

Updated: Oct 25, 2023

"Together Talks" feature # 5: JLA Elite General and Flooring Contractors presented by KLS, freight company.


Some Background on JLA Elite General and Flooring Contractors

JLA was founded in April 2021 by Christian Soto. Christian had held various roles in warehousing and distribution over the previous 15 years. The company focuses primarily on commercial and residential flooring and performs other types of renovation projects. JLA is licensed to work in 4 states (DE, MA, NJ, PA). The company operates with 8 employees and a host of sub-contractors.

Life changing decisions

Unfortunately, his wife was diagnosed with breast cancer in 2020. Christian did some reflecting and realized how much time he was spending at his job and away from his family. As a result, he chose to start his own company and provide a better life for himself and his family. True entrepreneurial spirit at its finest. "We made a decision to take full control over our lives."

This also meant starting a new business in the heart of a global pandemic. Christian said, "the first few months were incredibly difficult. Finding not just a staff, but good, quality work was a challenge." He iterated how important it was to build the company's infrastructure from the beginning. Properly training the staff was of the utmost importance.


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Our nationwide coverage provides companies a reliable, consistent, and dependable logistics partner to handle your trucking needs.
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Building rapport

Christian mentioned the initial challenges of JLA, but they put the work in. As a result, the company has grown in year two of its operations. They have been able to win projects without bidding due to their service and execution. He mentioned, "Our turnaround time, communication, and transparency lead to our overall customer service. We've seen repeat customers because they know what they are getting working with us."

When we asked about the culture, Christian beamed with pride. He stated how the characteristics of their great customer service are derived from the company's culture. Open door policy, company-wide accountability, respect, and empathy were the terms he used. And he stated it translates to results both with customers and our staff, "same staff for the entire last year, no hirings or firings." He summed up the synergy between the culture and performance with, "Take care of your employees and they will take care of your customers."

Giving back

JLA recently completed some charity work by giving back to the community. They partnered with Veterans Watchmakers Initiative out of Odessa, Delaware. VWI is an organization that provides training, support, and referral services to wounded veterans returning from duty. The goal is to return the dignity of purpose in a time-honored craft. The cost of the program is free for disabled veterans with service-connected disabilities. JLA was able to contribute by installing flooring in one of their locations.


Interested in being featured with "Together Talks"?
KLS is booking our October schedule now!
Contact us as we would love to learn your story and share it amongst our audience.
Weekly we provide 2 companies our platform to expand their reach courtesy of our campaign. Let's collaborate!!!

In Conclusion

As the company enters its third year of business this upcoming April, Christian is excited about the continued growth. They are working on further expansion in other markets. Also, they are hoping to obtain storage/warehousing and a brick-and-mortar location in the future.

JLA has a great gallery through its various social accounts including its website, Facebook, and Instagram. Give each of them a glance to check out their exceptional work. In addition to promotion on these accounts, they also rely on word of mouth. If you or anyone you know is in the market for some work in the Northeast give Christian a call!

KLS wants to thank Christian Soto for giving us a glimpse into this new and successful company. It was a treat not only learning about the journey of JLA, but the pride and perseverance they have displayed. We wish JLA the absolute best in years to come!

Klimson+logistics+solutions+best+customer+service+3pl+ltl+ftl+reefer+drayage+TogetherTalks+feature5

JLA Elite General and Flooring Contractors with Christian Soto feature #5 of Together Talks

*Klimson Logistics Solutions is an Industry Leading Customer Service 3PL. Our focus and commitment to our clients has us striving to be the BEST customer service 3PL for LTL, FTL, Reefer, and Drayage in the country. KLS, a freight company is a 3PL providing nationwide logistics solutions. KLS shipping services include: LTL freight, FTL freight, Reefer LTL freight, Reefer FTL freight, and Drayage. Klimson Logistics Solutions thanks you for viewing our marketing campaign "Together Talks" if you have any interest in being featured or questions regarding your freight operations please contact us today!


Why KLS?

Our precise and reliable effort.

We handle every shipment with the exact same process. It does not matter if you move one shipment a year or ten per day, you will receive the same level of customer service from us. When we started this company, we had one goal in mind, treat every shipment like it was our own. With our vast knowledge of the industry, we understood what a customer would want from a communication standpoint. We applied that process to be the standard here at KLS. Our reliability and being able to depend on our consistency is why we have such long-standing relationships with our clients.


Our Process?

Every shipment in our industry starts with a quote. We are firm believers that time is money, thus we strive to have quotes back in a 5-10 minute reply time for LTL and FTL, any FCL quotes are at the mercy of the carriers getting back to us. For LTL we have the flexibility to quote both off of NMFC and also Density depending on the carrier. Utilizing our services, you’re allowing us to use our expertise to class your freight accordingly to ensure we are providing the best rate we possibly can.

Once a quote has been submitted and a client chooses to proceed with KLS handling the arrangement of the shipment our full process begins. We create the BOL that will be used for the shipment. If it is a new location for our system, we will obtain all the important/special details (reference numbers, contact details, shipping hours, closed for lunch, dock/doors, etc.). We meticulously build every detail into our software for all future shipments involving that location. After we have both locations built and necessary reference numbers have been applied we will tender the shipment to the carrier. We use this method because it provides us a real time pickup number from the carrier to obtain updates prior to pickup. Our staff will either email the BOL directly to you or to the shipper (at your request) the minute after the tender has been accepted by the carrier. LTL carriers require a 2 hour window prior to close time in order to schedule it for a same-day pickup attempt.

The following morning you’ll receive an email from us. It will either provide the reason the pickup was missed (driver’s trailer filled up, driver missed the close time, truck broke down, shipper said no freight, etc.) or if the pickup was successful you will receive the PRO (tracking) number from us, along with the eta for delivery. Our staff will track it throughout the duration of transit and advise if anything happens that will alter the estimated delivery date. The day the shipment delivers we will email you with confirmation and the POD (Proof of Delivery), should you require it.

Your shipment has been quoted, scheduled, picked up, and delivered. The next step is waiting for the carrier to invoice us and make sure the rate matches up. If it does, we close out the invoice from the carrier in our system and automatically your invoice is created and sent to the requested party at your company. In the event the carrier has an additional charge on their invoice “Variance”, we will never send you an invoice with an additional charge without first identifying you of the charge.

Let us repeat, NEVER WILL WE JUST BILL OUT AN EXTRA CHARGE WITHOUT YOU BEING NOTIFIED.

You are our customer, we represent you. Should the carrier provide an extra charge on an invoice, “Lift gate, additional weight, reclass, detention, etc.) We notify you of the charge via email first. Second, within that email we identify what is required should you choose to dispute the charge. Again our goal is to honor your request, if you want to dispute, we will dispute. During a dispute we will provide you updates every step along the way. Once a dispute is closed out, whether it is approved or rejected, then we will invoice you as the invoice has been resolved.

For reference, our company only had 6.2% of all shipments go to dispute in 2022 and we successfully won 91% of those disputes on behalf of our customers.

This is our process for every single shipment you move with us. We don’t cut corners, we don’t hide from difficult situations. We believe in being available, honest, and transparent. We don’t ever want to tell you that a shipment is lost, damaged, misrouted, but it is our duty to notify you the second we find out something has gone wrong. We hate to present bad news, but it is part of the job. What you can guarantee is that we will work a shipment all the way through and turn over every stone until we get a resolution for our clients.


Services offered?

Our core business is LTL and FTL. Within these options we have options for both dry and refrigerated/frozen. We also offer FCL/Drayage options. Our company as a 3PL has nationwide options and services clients across the US.


Let’s breakdown our services more in-depth

LTL: Standard and Guaranteed CFS (Imports & Exports) Tradeshows Hazmat Anything that is on a pallet can be moved LTL. Typically LTL is up to 10 pallets, but the sweet spot for a carrier is 6-8 pallets at most for an individual shipment. LTL quotes are good between 5-30 days depending on the carrier. LTL can be quoted either via NMFC or density to determine the class (we do this for you).

Volume: Anything over 10-12’ of space in the truck is the technical rule for a volume shipment. When we run a quote for you we will determine if it qualifies for volume and provide you a rate if available. Volume moves allow you to get a reduced rate for larger shipments. The caveat to volume shipments it the quotes are only valid for 3-7 days and they move on capacity between terminals. If a terminal is backed up they will move their LTL freight first before the volume freight, which can lead to longer transit times for volume moves.

FTL/Dedicated/Expedited: 53’ Dry and Reefer 26’ Box trucks with lift gate Sprinter Van The main difference for FTL vs LTL is space and transit time. For standard pallets you can fit either 26 or 30 pallets in a 53’ dry van. The other main difference is transit time, for FTL each day counts in the transit time, whereas LTL does not count the day of pickup, weekends, or holidays in their transit time.

Reefer/Frozen: LTL and FTL We specialize working in the CPG space with food manufacturers. We regularly deliver to the following locations: Kehe UNFI Core Mark DPI Wegmans Cugini H.T. Hackney Netrition HEB ALDI Chambers and Owens EBY Brown Nassau Candy Harris Teeter Wakefern NU INC Long Distribution

What makes KLS different?

There are thousands for freight brokers and 3PL in our industry. Barrier to entry is rather easy and agents or owners will often hire sales people without any intention of properly training them. It results in high turnover for many freight companies and a forgettable experience for the client. We choose to operate differently through our consistency. We truly care about doing right by our clients and prospects too. While we would love to help provide our services to every company we speak with, that just isn’t realistic. We won’t always be the right fit for every company that moves freight and that is ok. Our authenticity as a shipping company sets us apart from the competition and that is backed up by our testimonials. We also run a marketing campaign bi-weekly called “Together Talks”. We interview, highlight, and promote two businesses every week. Our goal is to grow our network, make new connections, and learn something new with each collaboration. Check it out on our website and if you’re interested in being featured reach out.

Our company also runs a year long charity promotion. Book your first shipment through KLS and we donate to the charity of your choice in your name. Our way of thanking you for giving us an opportunity to show you the KLS way and what makes us one of a kind. This entire package is what we offer to every prospect and every client. Our goal is to help provide answers that customers may have when it comes to shipping. We want to always be available as a resource and will always offer a lending hand whenever we can.

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